Serve as the primary guide to ensure students stay on track to meet their educational goals.
Assist students with understanding degree requirements, course registration, and university policies.
Proactively identify at-risk students and implement strategies to improve academic success.
Walden University supports adult learners in achieving academic goals and making a greater impact in their professions and communities. With over 100 online degrees and certificate programs, it serves students from across the U.S. and more than 115 countries.
Responds to and resolves learner needs as first point of contact via phone, email, and chat.
Maintains knowledge of College services and performs soft transfers or escalates concerns as needed.
Assists with resolution of learner satisfaction survey concerns and participates in functional projects.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to education, health, and employment systems through academic achievement and professional development. They have graduated nearly 5,000 nurses and emphasize a positive work-life integration and professional growth.
Provides front desk support and customer service for the Admissions Department.
Assists with pre-screening and pre-qualifying potential students to ensure smooth admissions processing.
Performs clerical, data entry, and record-keeping tasks while maintaining confidentiality.
American Career College has educated students for careers in healthcare for over 40 years. The company has a collaborative, student-centric culture focused on professional growth.
Troubleshoot product, service, and enrollment issues with sensitivity and urgency while maintaining compliance.
iRhythm is a leading digital healthcare company that creates trusted solutions to detect, predict, and prevent disease. The company combines wearable biosensors and cloud-based data analytics with proprietary algorithms, and is experiencing rapid growth with opportunities across the globe.
Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.
Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.
Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.
Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.
Advise and enroll qualified applicants into healthcare programs through supportive guidance.
Build relationships with prospective students via phone and email communications.
Maintain a thorough understanding of program objectives and enrollment processes.
West Coast University educates students seeking careers in healthcare. The university is a certified Great Place to Work with a student-centric, collaborative culture.
Provide customer service and emergency services support for a public utility client.
Manage incoming calls and inquiries with strong communication and multi-tasking skills.
Work 24/7 shifts including weekends, with on-site training followed by remote work.
Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.
Manage high-volume inbound and outbound calls professionally, scheduling appointments and assisting patients.
Verify patient information, document interactions, and escalate complex issues while following HIPAA regulations.
Collaborate with clinical and administrative teams to ensure seamless patient experience and meet performance goals.
C2Q Health Solutions offers management services tailored to healthcare providers, drawing on leadership experience in administrative solutions for managed long-term care, home care, and community health plans. The company supports organizational growth with a range of functions, operating as a remote team.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Answer customer inquiries with professional courtesy and exceptional service based on client instructions.
Document each inquiry into a database and verify customer information, making corrections as needed.
Actively listen to recognize opportunities to offer additional information and ensure the best customer service experience.
Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service and supporting our employees.
Answer high volume incoming calls from AAA members needing roadside assistance, providing empathetic and accurate service.
Accurately input member location and vehicle details using internal systems and online mapping tools.
Identify situations requiring special handling and prioritize service based on member needs.
AAA Club Alliance provides roadside assistance and travel services to its members. With nearly 7.4 million members across 13 states and Washington, D.C., the company offers a supportive team environment and comprehensive benefits.
Deliver CRM consulting services to higher education clients, focusing on Technolutions Slate systems for admissions and enrollment optimization.
Engage with clients via virtual meetings to troubleshoot issues, demonstrate solutions, and guide best practices across multiple projects.
Manage sensitive student data with strict confidentiality while contributing to CRM strategies that improve enrollment outcomes.
Jobgether is a partner company that uses AI-powered matching to connect candidates with hiring employers. They process applications and share top-fitting candidates with employers for final decisions.
Respond to client inquiries and provide timely, professional support
Coordinate and manage service-related requests using established processes
Maintain organized records of client interactions and support activity
We provide client communications and support coordination services. Our remote team offers a structured, service-focused environment with opportunities for growth and a supportive culture.
Coordinate scheduling and reservation requests for clients.
Maintain accurate client records and communicate professionally via email and phone.
Provide general administrative support and ensure service details are accurate.
Deidre provides scheduling and coordination services to enhance client experiences in a remote environment. The company fosters a supportive and collaborative team environment with opportunities for growth.
Provide administrative and operational support across various business functions.
Respond to customer, client, and vendor inquiries through email, phone, and online platforms.
Coordinate schedules, meetings, and maintain accurate business records and databases.
Lovisa LLC is a company that supports daily business operations, administrative functions, and customer communications. They value innovation, collaboration, and exceptional service, and are committed to helping employees grow professionally in a supportive and collaborative team culture.
Answer vendor phone calls regarding payments, processes, and vendor set up questions.
Follow up on payment timelines, investigate delays, and troubleshoot discrepancies.
Identify and escalate customer service opportunities and collaborate with internal teams to resolve complex issues.
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 offices nationwide and a North American fleet of 770,000 vehicles, the company emphasizes employee development and a culture of doing the right thing.
Answer emergency and non-emergency calls, dispatch responses, and monitor medical alerts with compassion.
Provide exceptional customer support using scripted and non-scripted responses in high-pressure situations.
Record call details accurately, troubleshoot alarms, and recommend preventative healthcare services.
VRI connects people with care through non-emergency medical transportation and personal home care services. They serve the underserved to improve access and outcomes, with a focus on compassionate support.