Success Coach

Key Responsibilities:

• Manage and coach assigned students from first class to program completion through proactive service and outreach.
• Provide comprehensive responses regarding transfer credit, transcripts, and registration processes.
• Maintain metrics for speed to response and high-quality customer service.

Qualifications:

• Bachelor's degree and one year of customer service experience with heavy phone volume.
• Excellent computer skills including Microsoft Office.
• Preferred experience in higher education admissions, advising, or call center environments.

Working Conditions:

• 100% remote role with equipment provided by UMGC.
• Must have broadband internet with Ethernet connection and speeds of at least 25 Mbps.
• May require evening, weekend, and holiday hours based on business needs.