Handle customer inquiries via email, chat, and phone with accuracy and professionalism.
Resolve issues and complaints effectively to ensure customer satisfaction.
Escalate complex inquiries to appropriate departments or supervisors.

Qualifications:

Fluency in written and spoken Hong Kong Cantonese and good English communication skills.
Minimum 1 year of customer service experience, handling email and chat inquiries.
Proficiency in customer service software, strong problem-solving, and attention to detail.

What We Offer:

Opportunity to work remotely and make an impact in a leading fintech company.
Collaborative culture with a team of over 350 passionate individuals.
Career growth in a company backed by world-class investors with over 10 million monthly users.

MoneyHero

MoneyHero is a fintech company that empowers and connects people to a better financial future by helping them make the best financial decisions. With over 350 talented individuals across 4 markets, the company is backed by world-class investors and serves over 10 million monthly users.

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