Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Act as a trusted bridge between families and the internal advising team.
Provide timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.
Collaborate with team members to ensure services are delivered to fulfill family needs.
InGenius Prep, founded in 2013 by law students at Harvard and Yale, assists students in applying to U.S. Colleges and Graduate schools. The company has grown to a team of more than 190 full-time employees, 600 part-time employees, with offices in the U.S., Canada, and China.
Manage urgent morning-of requests and absence backfills to ensure undisrupted student learning.
Build strong relationships with school partners and educators, proactively identifying new opportunities.
Drive territory strategy through data analysis and collaborative syncs to optimize supply and demand.
Zen Educate is a technology company that matches schools with temporary educator staff, aiming to reduce fees and improve pay for educators. They are a high-growth startup that recently raised $37 million in Series B funding, fostering a collaborative and mission-driven culture.
Lead and inspire a team of Patient Support Specialists.
Establish and refine team KPIs related to outreach volume and scheduling conversions.
Partner with clinical, engagement, and product teams.
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. They are developing a new approach to care that is designed around shared and lived experiences and brings care to the community. The company was founded in 2021 and is backed by leading healthcare and social impact investors.
Provide personalized coaching support to learners through various communication channels.
Help learners identify the right resources aligned with their career and learning goals.
Support enrollment and onboarding processes, including registration assistance.
EnGen offers an AI-powered approach to English instruction, designed to solve a systemic access issue. They partner with employers, educators, and governments connecting workers with English skills and employment in high-demand industries; they have a nimble, empowering, and welcoming culture.
Responds to and resolves learner needs as first point of contact via phone, email, and chat.
Maintains knowledge of College services and performs soft transfers or escalates concerns as needed.
Assists with resolution of learner satisfaction survey concerns and participates in functional projects.
Nightingale Education Group focuses on higher learning in healthcare professions, contributing to education, health, and employment systems through academic achievement and professional development. They have graduated nearly 5,000 nurses and emphasize a positive work-life integration and professional growth.
Serve as the primary guide to ensure students stay on track to meet their educational goals.
Assist students with understanding degree requirements, course registration, and university policies.
Proactively identify at-risk students and implement strategies to improve academic success.
Walden University supports adult learners in achieving academic goals and making a greater impact in their professions and communities. With over 100 online degrees and certificate programs, it serves students from across the U.S. and more than 115 countries.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Answer calls and resolve questions, routing to appropriate departments.
Complete documentation in EMR and marketing systems, including initial prescreening.
Schedule new and returning patients and complete follow-up duties.
Pyramid Healthcare provides addiction treatment, mental health recovery, and eating disorder treatment. They focus on client-centered care and offer supportive environments that help patients overcome life’s challenges.
Communicate daily with Campus Manager Trainees via email, text, and calls to provide guidance and support.
Manage day-to-day operations of the training program to ensure success.
Mentor trainees in building an entrepreneurial mindset and evaluate their performance to make graduation decisions.
Fresh Prints is a New York-based custom apparel startup that trains student entrepreneurs to build businesses on their campuses. With over 500 Campus Managers driving $20 million in sales, it's a fast-growing, high-performance team that values passion, humor, and a blur between work and social life.
Provides front desk support and customer service for the Admissions Department.
Assists with pre-screening and pre-qualifying potential students to ensure smooth admissions processing.
Performs clerical, data entry, and record-keeping tasks while maintaining confidentiality.
American Career College has educated students for careers in healthcare for over 40 years. The company has a collaborative, student-centric culture focused on professional growth.
Provide execution and administrative support including creating presentations, processing invoices, and managing scheduling.
Support people operations including onboarding, offboarding, performance management, and HR processes.
Offer ad hoc team support by proactively resolving issues and maintaining a positive, solutions-oriented attitude.
Superbolt is an award-winning, direct-to-consumer agency headquartered in New York City, specializing in unlocking long-term growth for brands that matter. We're a multidisciplinary team of growth experts, data strategists, and creatives who move fast and care deeply about doing things well.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Retain revenue from key accounts by handling customer requests and executing targeted outreach campaigns to enhance engagement and ensure high satisfaction.
Achieve renewal budgets, support business development with cross-sells, and execute a calendar of activities to improve customer satisfaction and usage.
Maintain accurate records, analyze usage patterns, collaborate with teams, and lead onboarding or training to ensure client success and retention.
Infobase powers informed decisions for schools, libraries, and institutions by building platforms and content that build information literacy. The company is growing its team and offers a full suite of benefits including health, dental, vision, 401K, and generous PTO.
Serve as overflow support for multiple practices by answering and triaging incoming calls and messages from patients and stakeholders.
Support patient scheduling and follow-up, including no-show and cancellation tasks, and schedule reshuffles when needed.
Handle central communications intake and respond to voicemail and after-hours messages.
Diana Health is a network of modern women’s health practices partnering with hospitals to transform maternity and women's healthcare. They are an interdisciplinary team with strong collaborative care and operational support, focused on continuous learning and improvement.
Newsela is an education technology company providing AI-powered solutions for K-12 classrooms. As a fully remote company, it fosters a culture of flexibility and innovation.
Configure and maintain data connections from district Student Information Systems and assess partners via calls and screen shares.
Validate data quality and monitor incoming data jobs to proactively resolve issues.
Document new processes and contribute to team playbooks for SIS data extraction.
Ellevation develops world-class software to help educators serve English Learners. They are a fast-growing, mission-driven technology company partnering with over 1,500 school districts and more than 2 million students, and they merged with Curriculum Associates in 2021.
Manage a portfolio of customer accounts to ensure effective deployment of Lumen solutions.
Drive proactive communications and handle day-to-day requests using HubSpot.
Identify expansion opportunities and collaborate with Sales on strategy.
Lumen Learning is an EdTech company in higher education that provides courseware solutions to improve student success. We support over 400,000 students and 5,000 faculty at more than 500 colleges, and we are a fast-paced, fully dispersed team committed to diversity and inclusion.
Lead, coach, and develop a team of client specialists to drive performance and client satisfaction.
Champion excellent client experience and build loyalty through strategic resolutions.
Analyze data and present performance updates to leadership.
The company specializes in debt settlement services. The culture emphasizes professionalism, empowerment, and continuous improvement, with a team of client specialists.