Family Success Manager

Who You’ll Help:

• Act as a trusted bridge between families and the internal advising team.
• Provide timely updates, thoughtful recommendations, and genuine care as their child progresses toward their goals.

What You’ll Do:

• Build long-term, positive relationships with families and keep them informed on academic planning.
• Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported.
• Proactively suggest internal offerings based on the student’s progress and future goals.

You'll be a good fit if:

• At least 2 years of experience in education services, customer success, account management, or high-touch client support.
• Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients.