Lead, mentor, and coach a team of Customer Success Managers, ensuring they deliver exceptional customer experiences.
Monitor and analyze team performance metrics to drive consistent and scalable customer success outcomes.
Communicate effectively, present ideas, and build partnerships with contacts both inside and outside your immediate area of expertise.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions, publishers, and corporations using their services, Turnitin fosters a remote-first culture that prioritizes overall well-being.
Oversee the development and continuous improvement of Quality Assurance and Training programs within Channel Services.
Foster a positive, professional, and engaging work environment that encourages collaboration and excellence.
Serve as a subject matter expert in credit union policies and member interaction channels to align quality standards with strategic goals.
Peak Credit Union is a financial institution focused on member service and community engagement. They deliver a respectful, professional culture and emphasize employee engagement and development.
Support the design and execution of recruiting processes to improve candidate experience and hiring efficiency
Design and deploy training programs and skills assessments to enable customer-facing teams
Create systems training and operationalize a knowledge base for sales teams to find information in real time
Impiricus is the first and only AI-powered HCP Engagement Engine, connecting life sciences companies with healthcare professionals. Named the #1 fastest growing company in North America by Deloitte in 2025, the company is guided by a council of over 2000 HCP advisors.
Manage urgent morning-of requests and absence backfills to ensure undisrupted student learning.
Build strong relationships with school partners and educators, proactively identifying new opportunities.
Drive territory strategy through data analysis and collaborative syncs to optimize supply and demand.
Zen Educate is a technology company that matches schools with temporary educator staff, aiming to reduce fees and improve pay for educators. They are a high-growth startup that recently raised $37 million in Series B funding, fostering a collaborative and mission-driven culture.
Lead key workstreams across YesF’s federal and state implementation portfolio, with primary responsibility for federal scholarship initiatives.
Design and deliver implementation supports including cohort-based learning, startup advisory support and scalable tools to accelerate launch and growth of programs.
Work directly with organization leaders to support launch readiness, operational planning and early-stage implementation
Yes. Every Kid. transforms education to be as diverse as the kids it’s designed to serve. They unleash the extraordinary potential of every kid by treating them with dignity and empowering them to make decisions that are best for them and is part of the Stand Together philanthropic community. The Sr.
Trains to perform duties of an Inside Account Manager, providing proactive direct sales support.
Establishes, builds, and maintains strategic relationships with clients and partners.
Provides customer quotes, manages proposals, and follows up on opportunities.
Connection guides the connection between people and technology, helping customers manage warehouse inventory, equip their workforce, or secure their data. Their team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Own account implementations, field execution, and operational resets across multiple markets.
Develop playbooks, training, and standards to ensure processes are adopted network-wide.
Coach field teams and use operational data to drive continuous improvement and measurable success.
Saltbox makes the hardest parts of running a small online business simple by offering flexible warehouse suites, offices, and logistics support for eCommerce entrepreneurs. The company is growing, with new locations opening and a focus on helping small business owners succeed.
Assist in developing a training program with core material and metrics for DHA DMLSS/LogiCole requirements.
Develop education materials and evaluate methodologies for super-users and end-users.
Provide instruction and transition assistance for DMLSS-FM and LogiCole system enhancements.
Nakupuna Services provides support to the Defense Health Agency on DMLSS database sustainment and training. They are a full-time salaried company with a remote workforce and require US citizenship for clearance.
The Coach will support congregations through a nine month training program.
The Coach will support congregational leadership teams in conducting one-on-one campaigns to clarify a vision for the congregation.
The Coach will support these teams in designing and implementing plans for organizing campaigns, survival strategies, and or spiritual formation.
Showing Up for Racial Justice (SURJ) is a national organization that brings white people into fights for racial and economic justice. They work to build the white flank of multiracial majorities fighting for the things all communities need through 150+ local chapters across the US and Canada.
Facilitate sales and sales training through classroom, on-the-job, and e-learning strategies to accelerate performance.
Build strong relationships with regional leaders and vendors to drive learning initiatives and support sales teams.
Maintain training materials and schedules, assess business needs, and provide upward feedback to ensure alignment with corporate goals.
OSL Retail Services provides customized sales solutions in retail, direct sales, and customer acquisition. Founded in 2012 in Mississauga, Ontario, the company is one of Canada's Best Managed Companies with an award-winning culture and a focus on integrity, respect, and growth.
Design and deliver scalable training programs for Customer Service Representatives across voice, chat, and email channels.
Partner with leadership to identify skill gaps and align learning solutions with operational and customer experience goals.
Measure training effectiveness using KPIs, learner feedback, and quality assurance data to drive continuous improvement.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.
Design realistic retail trade and store operations scenarios in English or Nepali based on Indian and South Asian retail environments.
Develop structured evaluation frameworks for assessing customer service, operational decision-making, compliance, and sales scenarios.
Review AI-generated and human-created responses for accuracy, realism, customer handling quality, and operational feasibility.
Jobgether is a platform that uses AI-powered matching to connect job seekers with employers. They operate remotely and focus on providing fast, objective application review.
Oversee training and employee development, ensuring people have resources to grow and perform.
Drive employee engagement through creative programs for a distributed workforce.
Manage cross-functional People projects from scoping to execution with clear ownership.
Nabis is the #1 licensed cannabis wholesale platform, supplying $1B+ worth of products annually to retailers across multiple states. Backed by Y Combinator and investors like DoorDash co-founder, the company is rapidly expanding with a focus on building a scalable, technology-first platform for the cannabis industry.
Design, deliver, and continuously improve training programs.
Equip staff with the knowledge, tools, and confidence needed to perform.
Support new-hire onboarding, skill development, and regulatory compliance training.
Evry Health is a next-generation health plan built on the belief that healthcare should be simple, transparent, and centered around the member. Their team is mission-driven, collaborative, and committed to removing the complexity that too often stands between people and the care they need.
Provide personalized coaching support to learners through various communication channels.
Help learners identify the right resources aligned with their career and learning goals.
Support enrollment and onboarding processes, including registration assistance.
EnGen offers an AI-powered approach to English instruction, designed to solve a systemic access issue. They partner with employers, educators, and governments connecting workers with English skills and employment in high-demand industries; they have a nimble, empowering, and welcoming culture.
Lead and coach a team of Startup CSMs to foster growth through 1:1s, skill-building, and thoughtful feedback.
Scale programmatic success models across the customer journey while maintaining empathy and precision.
Collaborate cross-functionally to evolve how Ashby supports its startup customers and represent CS perspective in planning.
Ashby builds best-in-class recruiting software for startups and enterprises, focusing on product quality and customer impact. The company values small, talented teams and has a Startup Customer Success team of fourteen spanning the US and EMEA.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Support at-risk students through personalized, proactive outreach to address barriers impacting success.
Develop individualized support plans, coordinate interventions, and provide consistent follow-up.
Assist in live support services, tracking attendance and MTSS data to strengthen student engagement.
OpenEd is opening the world to every learner, providing customized world-class education and resources to over 100,000 students. With a strong culture and an eNPS in the top .1% of technology companies, they are a growing, mission-driven team committed to empowering families.
Run live onboarding training sessions for new merchants via video calls, screen-shares, and occasional in-person visits.
Own the Post-Install support inbox, ensuring tight response SLAs and high-touch customer engagement.
Build and maintain scalable training materials and flag at-risk merchants early to drive long-term product adoption.
Scotch builds the next-generation operating system for beverage alcohol retailers, combining POS, payments, back office, and e-commerce for liquor stores. They have raised $28M from top venture firms and are recognized as a leader in liquor retail technology.