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Training Program Design & Delivery:
- Design and implement scalable onboarding and continuous learning programs for CSRs in a contact center.
- Deliver training via live virtual, asynchronous, and performance-based modalities.
- Apply adult learning principles to drive engagement and knowledge retention.
Performance Enablement & Training Operations:
- Evaluate training effectiveness using KPIs, quality assurance trends, and performance metrics.
- Manage training logistics, scheduling, communications, and LMS course materials.
- Maintain accurate documentation of training activities and outcomes.
Continuous Improvement & Innovation:
- Stay current on contact center and learning best practices to improve training programs.
- Support rollout of new tools, technologies, and processes through structured training.
- Contribute to evolving training standards and enablement strategies as the organization grows.
Colibri Group
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture of love, joy, boldness, teamwork, and curiosity.