Design and deliver ongoing training, workshops, and certifications for Support Agents and Team Leads.
Own the QA program using AI-powered tools to identify trends and coaching opportunities.
Partner with leadership to develop enablement content and measure performance impact.
Mudflap is modernizing the trucking industry with a fintech platform that helps over 100,000 small businesses save on fuel. As a profitable high-growth startup backed by top investors, it fosters a collaborative culture with teammates from leading tech companies.
Design, develop, and deliver training programs for new Support hires and ongoing team development.
Collaborate with Support Leadership to assess training needs and measure effectiveness through performance outcomes.
Stay close to frontline Support by regularly handling tickets to keep training grounded in real workflows.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. They raised a $50M Series D in July 2025 and support nearly 5,000 customers, with a team of roughly 300 people across 22+ countries.
Lead customer-centered research and journey mapping to uncover experience gaps and drive improvements.
Facilitate workshops and collaborate with cross-functional teams to prioritize and implement CX solutions.
Measure outcomes and connect improvements to business value through data analysis and business cases.
Our partner is an established enterprise focused on customer experience and business performance. The culture emphasizes collaboration, trust, unity, growth, and care, with opportunities for professional development.
Design and run structured onboarding programs covering product, tools, policies, and tone.
Partner with team leads and QA data to build targeted learning modules for skill gaps.
Deliver workshops and own the knowledge base, including playbooks, FAQs, and decision trees.
Resilia's customer support team owns training and enablement to deliver excellent service. The company is a global, async-first remote team that values continuous learning and inclusion.
Drive adoption of AI agent-based workflows across customer accounts, guiding customers from manual processes to autonomous execution.
Lead customer engagements including discovery sessions, workshops, webinars, and value realization reviews to achieve measurable outcomes.
Collaborate with Customer Success, Product, Sales, and Delivery teams to develop adoption frameworks and enablement resources.
This role is listed by Jobgether on behalf of a partner company specializing in AI-powered workflow adoption. The company offers a collaborative, cross-functional environment with distributed teams and a focus on customer success.
Own capability for the Customer Success department, including Implementation and CSM teams, and lead a small enablement team of trainers and QA analysts.
Design and document SOPs, training curriculum, certification standards, onboarding programs, and QA frameworks from scratch.
Run live facilitation, coaching rhythms, and continuous learning cycles while measuring ramp time, call quality, and process adherence.
HighLevel provides an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization that values initiative, clarity, and execution.