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What You'll Do:
- Design and run structured onboarding covering product, tools, policies, and tone.
- Deliver workshops and own the knowledge base.
Required Skills:
- Experience in training, enablement, or L&D in customer support.
- Comfort with QA scores, CSAT, and ramp time data.
Success Looks Like:
- New hires ramp faster and more consistently.
- QA scores and CSAT trend upward.
Resilia
Resilia's customer support team owns training and enablement to deliver excellent service. The company is a global, async-first remote team that values continuous learning and inclusion.