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Key Responsibilities:
- Design and develop training programs, refreshers, onboarding modules, job aids, and assessments for internal support teams and vendor partners.
- Facilitate training sessions and practice-based activities, providing coaching and feedback.
- Maintain training materials, version control, and escalate issues to the manager.
Requirements:
- Proven ability to learn processes quickly and translate them into training.
- Hands-on experience in a training role with strong facilitation and coaching skills.
- Excellent written and verbal communication in English.
Nice to Have:
- Experience in telecommunications or eSIM environment.
- Familiarity with Zendesk or similar support tools.
- Knowledge of GSMA technologies.
Airalo
Airalo is the world's first eSIM store, helping millions of travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, building a product used by travelers every day, with a culture of trust, ownership, and freedom.