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Accountabilities:
- Deliver onboarding and training sessions for new hires using established training materials.
- Evaluate customer interactions across voice, chat, email, and social channels using QA scorecards.
- Collaborate with Operations, Workforce, HR, and L&D teams to support business needs.
Requirements:
- At least 2 years of BPO experience in customer support.
- Comfortable facilitating group discussions and coaching peers.
- Strong written and verbal English communication skills.
Benefits:
- Opportunity to combine training, coaching, and QA responsibilities.
- Professional development through exposure to learning and quality improvement.
- Collaboration with multiple teams and channels.
Partner Company
The partner company specializes in customer support and business process outsourcing. They foster a collaborative culture focused on employee development and quality assurance, working with cross-functional teams.