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Responsibilities:
- Assist customers with their needs and resolve inquiries via phone, chat, and email.
- Document technical issues and maintain detailed interaction records.
- Proactively solve problems to drive satisfaction and loyalty.
Qualifications:
- Advanced English (B2/B2+).
- Excellent customer service and conflict resolution skills.
- 1+ year call center experience and high school diploma.
Benefits:
- Paid time off and paid training.
- Employee discounts and scholarships.
- Free access to online learning platforms (Coursera).
Qualfon
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.