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Key Responsibilities:
- Assist customers by phone, email, or chat.
- Respond to customer inquiries accurately and efficiently.
- Resolve customer concerns with professionalism and empathy.
Candidate Qualifications:
- Must be 18 years or older with a high school diploma or GED.
- Fluent in English with strong communication skills.
- Excellent problem-solving and active listening abilities.
Conditions of Employment:
- Must be authorized to work in the country where the job is based.
- Willing to submit to background/security investigation and drug screening.
Physical Requirements:
- Ability to sit/stand for long periods using a computer and headset.
- Occasionally lift or move objects up to forty pounds.
MCI
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.