As an Experience Partner you will be a CX practitioner and delivery expert across the portfolio of Granicus services, technology, and data solutions, responsible for developing and articulating comprehensive experience proposals, maintaining executive relationships with customers, and acting as a main contact for programs.

Respond to customer inquiries via phone, email, or chat to provide technical assistance and support for Granicus applications. Resolve customer inquiries by utilizing troubleshooting techniques and providing guidance and instruction on application usage. Document and track customer interactions and resolutions in a ticketing system.