Resolve customer care and deal with escalations coming from customer cases or customer facing teams from Granicus. Coordinate effort and response, identify systems and procedures issues and drive positive action for change and resolution on behalf of Granicus customers. Provide enhanced support to Government Experience Cloud Services customers.
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As an Experience Partner, you'll be a CX practitioner and delivery expert, developing comprehensive experience proposals across Granicus services, technology, and data solutions. You'll maintain executive relationships with customers, act as the main point of contact, offer proactive advice, and drive customer success by identifying and aligning programs to improve CX outcomes.
$36,000–$40,000
USD/year
Respond to player inquiries via email with timely, professional, and effective resolutions, upholding standards of game integrity, compliance, and security. Perform detailed customer verifications and ensure compliance with regulatory requirements. Handle complex or escalated issues with professionalism and delivering excellent service. Work closely with internal teams focused on game integrity, compliance, and security to address and resolve customer concerns. Follow established workflows and provide input on improving procedures to enhance customer satisfaction.
As a Call Center Representative in Experian Automotive's Client Services team, you will support Automotive customers by responding to requests for information, products, and services. Address client requests and service needs, involving internal departments to ensure requirements are met and provide the highest level of service. Responsibilities include managing inbound/outbound calls and emails, resolving technical problems, documenting solutions, and identifying upselling opportunities.