Smartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to promote customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and serve as a trusted Smartsheet advisor, maintaining high customer renewal rates.
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The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our clients' business outcomes. As a consultant, you will act as a powerful client advocate, providing exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in their communities.
As a call center representative, you will be an important contributor to the Client Services team, providing support to Automotive customers, responding to requests for information, products, and services, and addressing client requests and service needs. You will provide the highest possible level of service, managing inbound and outbound client phone calls and email inquiries, and resolving technical problems and product questions. You will also gather client feedback and identify upselling opportunities.