Customer Support Level 2

As a Customer Support Level 2 Regular, you handle a wide range of inbound customer inquiries, serving as a primary problem-solver for complex issues. You're expected to independently resolve most issues, ensuring customer satisfaction through empathetic communication and deep product knowledge, adapting to diverse customer needs.

You will be expected to actively listen, empathetically validate customer feelings, and clearly explain solutions, ensuring customers feel understood and supported throughout the interaction. Ownership of customer issues from start to finish. Explaining complex information in simple, easy-to-understand language. Setting clear expectations with customers regarding next steps and timelines matters.