Job Description
SonicWall is seeking a Customer Care Associate to handle non-technical customer inquiries and support processes. Responsibilities include addressing service contract, account access, and license issues, while adhering to established guidelines and policies. The associate will review and identify areas for improvement to streamline customer service operations, meet customer service support metrics, and interface with various SonicWall teams to resolve customer issues. They will ensure complete issue documentation, screen incoming calls, assist with ticket creation, and route customers to technical support. The role also involves identifying and resolving issues with cloud services.
About SonicWall
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company.