Similar Jobs
See allSupport Assistant
Partner Company
Brazil
Customer Service
Communication
Technical Support
Customer Retention Specialist
Confidential Company
Brazil
Communication
Empathy
CRM
Bilingual (Portuguese) B2B Customer Support Representative
Partner Company
US
Portuguese
Customer Service
Troubleshooting
Customer Support Agent - Flooring
Partner Company
Brazil
Customer Service
Technical Support
Zendesk
Customer Success Manager
Partner Company
Brazil
Customer Success
Account Management
Data Analysis
Responsibilities:
- Provide responsive and high-quality customer support through email and chat, addressing questions, requests, and issues.
- Investigate customer concerns, document interactions, and ensure issues are resolved accurately and within response times.
- Collect customer feedback and share insights with product and internal teams to drive improvements.
Requirements:
- Previous experience in customer support, preferably in a digital or SaaS environment.
- Familiarity with support metrics like CSAT, TMA, and TME, and tools like Zendesk, Movidesk, Blip, or HubSpot.
- Strong written communication and problem-solving skills, with the ability to manage multiple conversations effectively.
Benefits:
- 100% remote work within Brazil with a comprehensive benefits package.
- Health, dental, and life insurance, plus meal and childcare allowances.
- Access to wellness platforms, mental health support, and a people-focused culture.
Not Disclosed
This position is with a partner company focused on customer experience and support, likely in the HRTech or technology sector. The company values collaboration, innovation, and continuous improvement, offering a people-focused culture with remote work flexibility.