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Accountabilities:
- Respond to customer inquiries through multiple channels to resolve technical issues.
- Provide accurate troubleshooting and real-time assistance to business customers.
- Maintain strong product knowledge and collaborate with internal teams.
Requirements:
- 1+ years of technical B2B customer support experience.
- Fluency in Portuguese and English with strong communication skills.
- Experience with Google Workspace, Microsoft Office, and Salesforce preferred.
Benefits:
- Competitive compensation up to $22/hour with discretionary bonuses.
- Fully remote work with hybrid options in select areas.
- Medical, dental, vision, life insurance, disability, and 401(k) plans.
Partner Company
The company is a partner organization that provides B2B customer support solutions to businesses. The team size and culture are not specified, but the role emphasizes collaboration and technical curiosity.