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Role Overview:
- Support customers throughout their membership journey with personalized assistance.
- Focus on retention opportunities and reducing cancellations through meaningful conversations.
- Collaborate with internal teams to improve customer experience and retention strategies.
Key Responsibilities:
- Proactively contact at-risk customers via phone, SMS, and email.
- Handle inbound cancellation requests with empathy and professionalism.
- Document all interactions in CRM systems and follow established workflows.
Requirements:
- 0-2 years of customer-facing experience in service, support, or sales.
- Excellent verbal and written English communication skills.
- Comfortable working remotely during U.S. business hours.
Confidential Company
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.