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What You'll Do:
- Proactively connect with at-risk patients via phone, SMS, and email.
- Handle retention conversations and educate patients on program benefits.
What You'll Own:
- Domain scope including patient outreach, retention support, and win-back campaigns.
- CRM documentation and performance metrics like retention and satisfaction.
What We're Looking For:
- 0–2 years of customer-facing experience and excellent English communication.
- Comfort with phone conversations and a genuine desire to help others.
Why LumiMeds:
- Competitive salary, fully remote role, and comprehensive training.
- Clear career growth in Customer Success, Operations, or Leadership.
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. As a remote-first, globally distributed team, they value clarity, accountability, and initiative.