- Convert warm inbound leads and conduct outbound calls to re-engage inactive prospects
- Engage patients via phone, SMS, chat, and email with approved messaging
- Manage your own pipeline, maintain CRM documentation, and meet conversion KPIs
LumiMeds
14 open remote positions
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are an early-stage, remote-first company with limited layers, where builders thrive and high ownership is expected.
Open Positions
- Lead and coach a remote team of Sales Representatives, setting KPIs and improving conversion rates.
- Build the sales process from scratch, including scripts, objection handling, and pipeline discipline.
- Work closely with marketing and operations to optimize lead quality and outbound reactivation.
- Own the end-to-end strategy, execution, and performance of email and SMS marketing programs.
- Build and optimize automated flows (welcome, abandoned cart, post-purchase, win-back, etc.).
- Plan and execute the promotional calendar across email and SMS in partnership with teams.
- Proactively reach out to patients at risk of canceling or disengaging.
- Handle inbound cancellation and pause requests with empathy and professionalism.
- Support patient retention by identifying solutions that meet their needs.
- Identify and qualify compounding pharmacy partners through market research and high-volume outreach.
- Build professional relationships with pharmacy owners and decision-makers while maintaining detailed CRM records.
- Collaborate with internal teams to support network expansion and ensure seamless partner handoffs.
- Build responsive applications using Next.js, React, and TypeScript, translating Figma designs into pixel-accurate components.
- Use AI tools like Cursor and GitHub Copilot to accelerate development and improve code quality.
- Create fast, secure interfaces optimized for Core Web Vitals and HIPAA compliance.
- Manage payment disputes and chargeback cases from initial notification through resolution, including preparing evidence packages for payment processors.
- Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues.
- Investigate failed payments, duplicate charges, subscription billing issues, and refund requests, and recommend process improvements to reduce chargebacks.
- Research pharmaceutical and life sciences market to identify potential partners and decision-makers using LinkedIn, events, and databases.
- Generate and maintain a pipeline of qualified leads through outbound outreach (cold email, LinkedIn, calls) and inbound follow-up.
- Schedule and coordinate intro calls between qualified partners and leadership, ensuring both sides have context for productive conversations.
- Write and edit conversion-focused marketing copy for email, SMS, landing pages, and paid ads.
- Collaborate with creative, marketing, and e-commerce teams on campaigns and launches.
- Adapt copy to different tones while ensuring compliance with brand voice and regulations.
- Own the shift by managing attendance, coverage, and daily execution during U.S. business hours.
- Coach the team for higher conversion through real-time call reviews and objection handling.
- Drive performance by monitoring KPIs such as lead response time, conversion rates, and activity metrics.
- Provide exceptional support to patients via phone, email, chat, and SMS.
- Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
- Guide patients through the telehealth experience with empathy, professionalism, and accuracy.
- Lead, coach, and develop a remote team of B2C Sales Representatives to convert prospective patients into active members.
- Own inbound lead conversion and outbound follow-up strategies to maximize patient acquisition.
- Analyze customer journey stages to identify bottlenecks and improve conversion rates.
- Build and maintain scalable, high-quality web applications using React, TypeScript, and Next.js.
- Collaborate cross-functionally with Product, Design, Backend, and AI teams to deliver intuitive user experiences.
- Integrate APIs and AI-powered features, and leverage AI tools to improve productivity and software quality.
- Serve as the senior clinical authority, developing and refining clinical protocols for weight management.
- Recruit, onboard, and supervise providers, ensuring compliance with telehealth and prescribing regulations.
- Monitor clinical outcomes, embed safety checks, and report key metrics to leadership.