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Troubleshooting
About The Role:
- You’ll own the "First 30 Days" of the provider journey.
- Ensuring their technical setup is flawless.
- Positioned for long-term success.
What You’ll Do:
- Own the Onboarding: Lead new providers through the technical implementation process, ensuring data is synced and accounts are optimized.
- Bridge the Gap: Act as the technical point of contact for providers, troubleshooting integration issues and platform bugs.
- Proactive Success: Monitor provider health.
Who You Are:
- Technically Literate:You aren't necessarily a developer, but you understand APIs, webhooks, and how SaaS platforms talk to each other.
- A Master Communicator: You can take a complex technical error and explain it simply to a business owner.
- Problem Solver: You don't just report problems; you find workarounds and suggest long-term fixes.
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth company focused on weight management and long-term metabolic health. They work with a fully remote, globally distributed team and pride themselves on moving quickly, communicating clearly, and building systems that actually work.