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About the Job:
- Provide technical support and serve as the primary point of contact
- Collaborate with customers to troubleshoot and resolve complex technical issues
- Offer proactive guidance to maximize the value of Twilio technologies
Responsibilities:
- Provide answers, share methodologies and solve complex technical issues
- Utilize feedback to improve customer experience and debugging strategies
- Document customer specific implementation context for internal use
Qualifications:
- Communicate technical concepts and identify patterns in customer experience
- Solid client-side Javascript skills and experience working with APIs
- Expertise in Twilio and Segment’s product portfolio is highly desirable
Twilio
Twilio is shaping the future of communications, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. With a dedication to remote-first work and a strong culture of connection and global inclusion, Twilio fosters a vibrant team with diverse experiences.