Job Description
Responsibilities:
- Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
- Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
- Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
Qualifications:
- Five (5) years of experience with IT customer account management, IT managed services, or IT project management preferably in a Managed Services organization.
- Exceptional skills with managing customer expectations and the experience providing "trusted advisor" level service
- Technical Abilities include the ability to read and understand complex business requirements.
About Planet Technologies
Planet Technologies is the nation’s leading Microsoft services provider to the public sector. They have significant experience in deploying business intelligence, cloud services, unified communications, and systems management.