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About the Role:
- This isn't a traditional call center role. You'll help patients navigate our platform and resolve issues with empathy and urgency.
- You'll thrive in a fast-paced startup environment, taking ownership of problems and ensuring every interaction leaves patients feeling supported.
What You'll Own:
- Provide exceptional support via phone, email, chat, and SMS.
- Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and account management.
- Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues.
What We're Looking For:
- 2+ years of experience in Customer Service, Patient Support, or Customer Experience.
- Professional-level English communication skills and strong problem-solving abilities.
- Comfortable working U.S. business hours and using CRM systems like HubSpot, Salesforce, or Zendesk.
LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and initiative.