Customer Success Manager

Accountabilities:

• Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
• Build strong relationships with clients by understanding their goals, challenges, and business needs.
• Monitor customer success indicators and create action plans to improve retention and growth.

Requirements:

• Bachelor's degree in Business, Marketing, or related field.
• Advanced experience in Customer Success practices including portfolio management and retention strategies.
• Strong analytical, communication, and problem-solving skills.

Benefits:

• Medical and dental insurance without copay.
• Remote work from anywhere in Brazil with home office allowance.
• Professional development opportunities including education assistance and training platforms.