Growth Customer Success Manager

Accountabilities:

• Manage the complete customer lifecycle from onboarding to long-term partnership, ensuring consistent value and support.
• Drive customer retention by monitoring account health, identifying risks, and developing success strategies.
• Identify expansion opportunities through upselling and cross-selling while maintaining strong customer relationships.

Requirements:

• Proven experience in a Customer Success Manager role or similar customer-facing position.
• Strong understanding of customer lifecycle management, retention strategies, and account growth practices.
• Excellent communication skills in English and ability to work independently in a remote environment.

Benefits:

• Competitive salary package with base compensation and performance-based variable pay.
• Fully remote work environment with flexible hours and asynchronous culture.
• Sixteen weeks of paid parental leave and stock options for long-term growth.