Customer Support Agent - Flooring

Accountabilities:

• Provide comprehensive first-level customer support through phone, email, chat, and remote-access tools.
• Troubleshoot basic technical issues involving hardware, IT systems, servers, networks, and software.
• Manage assigned support requests through Zendesk and document case histories.

Requirements:

• Ongoing or completed bachelor's degree in IT, Accounting, Mathematics, or related field.
• Previous experience in customer service or support, with knowledge of accounting principles.
• Fluent English, strong communication skills, and experience with CRM platforms.

Benefits:

• Permanent full-time employment (CLT) with a 42-hour work week and national medical/dental plans.
• Extended maternity and paternity leave, life insurance, and meal/restaurant allowance.
• Home-office allowance, education platforms, Gympass, Zenklub, pet-care plan, and annual profit-sharing.