Similar Jobs
See allCustomer Support Agent - Flooring
Partner Company
Brazil
Customer Service
Technical Support
Zendesk
Junior Help Desk Support Agent
Unknown
US
Help Desk
Customer Support
Troubleshooting
Bilingual (Portuguese) B2B Customer Support Representative
Partner Company
US
Portuguese
Customer Service
Troubleshooting
Support Assistant
Partner Company
Brazil
Customer Service
Communication
Technical Support
Service Desk Level 1 Analyst
DYOPATH
Mexico
Customer Service
Troubleshooting
Windows OS
Responsibilities:
- Serve as the first point of contact for users, resolving technical requests and incidents promptly.
- Monitor customer environments and perform preventive maintenance to minimize operational impact.
- Escalate issues to higher-level teams when deeper expertise is required.
Requirements:
- Completed high school education and basic IT knowledge.
- Familiarity with Windows, Microsoft Office, and Unix environments.
- Availability for 12x36 overnight schedule and strong communication skills.
Benefits:
- Competitive benefits package including medical, dental, and life insurance.
- Flexible remote work options and home-office allowance.
- Ongoing training, mentoring, and professional development opportunities.
Partner Company
The company provides managed IT services and technical support for customer environments. It maintains a collaborative culture with a proactive approach to system monitoring and incident management.