Service Desk Level 1 Analyst
Remote regions
MexicoBenefits
2w PTO
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Your Mission as a Service Desk Level 1 Analyst:
- Provide first-level technical support via phone, email, and chat.
- Troubleshoot issues related to desktops, laptops, printers, mobile devices, software applications, and network connectivity.
- Document incidents, service requests, and resolutions within the ticketing system.
What You Bring to the Team:
- High School Diploma required; Associate's or Bachelor's in IT preferred.
- 1-2 years of technical support experience.
- Strong customer service, communication, and problem-solving skills.
Why This Service Desk Level 1 Analyst Role Rocks:
- Gain hands-on experience supporting a wide range of technologies.
- Develop valuable technical skills and work with experienced professionals.
- Contribute to a team that values learning, collaboration, and continuous improvement.
DYOPATH
DYOPATH provides IT services built on a L.O.V.E. philosophy (Living Our Values Every Day). They are an award-winning company with a supportive, collaborative culture that invests in employee growth.