End User Support Technician

Accountabilities:

• Provide prompt and effective technical support for end-user hardware, software, mobile devices, and related IT services while meeting established service level agreements.
• Diagnose, troubleshoot, and resolve technical incidents efficiently, minimizing downtime and implementing temporary workarounds when necessary.
• Utilize remote support tools, knowledge bases, and diagnostic resources to resolve issues whenever possible without requiring onsite intervention.
• Keep users informed throughout the support process by providing timely updates, communicating resolutions, and offering guidance to help prevent recurring issues.

Requirements:

• High school diploma or associate degree, depending on experience level, or an equivalent combination of education and relevant professional experience.
• Experience providing desktop, end-user, or technical support in an enterprise IT environment, with experience requirements varying by role level.
• Strong troubleshooting skills across Windows desktop environments, hardware, software, mobile devices, and peripheral equipment.

Benefits:

• Full-time employment opportunity supporting a mission-critical enterprise IT environment.
• Opportunity to work with modern enterprise technologies and collaborative IT systems.
• Collaborative team environment focused on knowledge sharing and professional development.