Support Assistant

About the Role:

• Support customers through digital channels by providing timely and effective assistance.
• Troubleshoot technical issues and deliver clear solutions to ensure customer satisfaction.
• Work in a fully remote environment with a focus on quality and empathy.

Key Responsibilities:

• Handle chat and email tickets, identifying customer needs and investigating problems.
• Maintain accurate documentation of interactions and follow standard support processes.
• Collaborate with team members to escalate and resolve complex requests.

Qualifications:

• Previous experience in customer service, especially via chat.
• Strong written and verbal communication skills.
• Ability to multitask and work independently.

Benefits:

• 100% remote work with home office allowance.
• Health and dental insurance, meal allowance, and wellness program.
• Access to educational platforms and life insurance.