Provide high-quality customer support through chat and email, addressing technical issues and inquiries.
Manage multiple customer interactions simultaneously while maintaining efficiency and empathy.
Follow support processes and escalate complex issues to internal teams when needed.
This company provides customer support services for technology products. They value collaboration, innovation, and a customer-centric culture, with a fully remote team.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.
Respond to customer inquiries via phone, email, and chat to resolve technical issues.
Provide accurate troubleshooting and product guidance to business clients.
Collaborate with internal teams to improve support processes and customer satisfaction.
The company is a partner organization that provides B2B customer support solutions to businesses. The team size and culture are not specified, but the role emphasizes collaboration and technical curiosity.
Provide first-level customer support across phone, email, chat, and remote-access tools.
Troubleshoot basic technical issues and manage support requests via Zendesk.
Document issues, escalate complex problems, and contribute to product improvement.
They provide specialized flooring and space-design software solutions. They foster a collaborative and inclusive environment with opportunities for learning and career growth.
Manage a portfolio of strategic customers, ensuring engagement, satisfaction, retention, and long-term success.
Build strong relationships with clients by understanding their goals, challenges, and business needs.
Monitor customer success indicators and create action plans to improve retention and growth.
Our partner is a technology company dedicated to delivering exceptional customer success solutions. They maintain a collaborative and flexible remote culture with a focus on professional development.
Provide high-volume inbound support via chat, email, and phone in an AI-augmented workflow.
Troubleshoot technical issues and educate customers on CE Broker platform features.
Collaborate with internal teams to improve processes and product experience.
Propelus simplifies workforce compliance management across healthcare. They have been a trusted leader for over 20 years and are recognized as a Best Place to Work.
You will be the first point of contact for customers, handling calls, emails, and chats to help them navigate the platform and troubleshoot basic technical issues.
Responsibilities include guiding customers through account setup, transactions, and platform features, as well as accurately documenting interactions in the CRM.
You will escalate complex issues to the technical team while resolving simpler matters independently, ensuring customers feel informed and confident.
Veta Virtual is a hiring platform that connects talent with high-growth clients in the Fintech and Cryptocurrency industry. They offer a collaborative, supportive culture with a fast-paced environment where communication skills are valued.
Provide technical support to customers via chat, WhatsApp, and virtual meetings, ensuring high-quality service.
Assist users with platform modules including OZmap, OZmob, and related solutions.
Investigate and resolve technical issues, coordinating with internal teams for efficient resolution.
The company delivers innovative SaaS solutions for the telecommunications industry, specializing in fiber optic network management. It is a customer-focused technology team that values collaboration and continuous improvement in a fast-paced environment.
Manage the sales funnel from lead qualification to closing, ensuring timely support.
Drive active sales via phone, WhatsApp, and digital tools to convert leads into customers.
Collaborate with the team to improve customer experience and achieve sales objectives.
The company provides accounting services and products, focusing on customer acquisition and revenue growth. It operates in a fast-paced, fully remote environment with a collaborative and agile team culture.
Support the creation and evolution of digital experiences for conversational interfaces and customer journeys.
Collaborate with multidisciplinary teams to improve chatbot experiences and knowledge bases.
Apply UX best practices, create flowcharts, and contribute to metrics and documentation.
The partner company focuses on creating innovative digital solutions, particularly in conversational AI and user experience. With a collaborative and remote-first culture, they offer a range of benefits including healthcare, flexible hours, and professional development opportunities.
Manage and continuously improve the CRM platform, ensuring governance and efficient usage across business areas.
Analyze business needs and implement configurations, automations, workflows, and dashboards to support marketing and sales.
Ensure data quality, integrity, and governance while promoting CRM adoption and data-driven decision-making.
The company is a partner organization focused on CRM and data solutions for marketing and sales. It operates with a remote-first culture and emphasizes collaboration, innovation, and continuous improvement.
Be the first point of contact for customer questions through email and phone.
Become a product expert and escalate issues while maintaining communication.
Collaborate with team to improve processes and contribute to knowledge banks.
Tremendous is a global platform for businesses to send payouts via gift cards and money. They are profitable, growing without outside investors, and have a fully remote, high-documentation, low-meeting culture with high employee NPS.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Prospect and engage with authors and customers via email, phone, and WhatsApp.
Manage the sales funnel and maintain accurate CRM records to drive conversions.
Conduct commercial conversations and meet individual and team sales targets.
This partner company operates in the editorial sector, helping authors publish their work. They are a growing organization with a fully remote team and a focus on sales performance.
Investigate and resolve technical issues, implement configuration changes, and respond to monitoring alerts while ensuring SLAs are met.
Collaborate with Customer Success, Engineering, and Product teams to efficiently resolve issues and improve customer outcomes.
Use SQL queries, log analysis, and scripting tools to support incident response and provide high-quality support to Credit Union partners.
Clutch is a vertical SaaS company backed by Andreessen Horowitz, focused on transforming credit unions into FinTech lenders. The company has a growing Support Engineering team of over 8 engineers, with a culture of collaboration, transparency, and integrity.
Provide excellent written, Slack, and video chat support to customers.
Conduct training sessions for unmanaged customers to remove friction from their journey.
Present customer problems to the organization for prioritization and actionable decision-making.
Appcues is a customer engagement platform that helps businesses improve user onboarding and adoption. The company is remote-first with a small, focused team that values transparency, collaboration, and autonomy.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.
Manage daily prospecting, qualification, and follow-up activities in HubSpot, maintaining CRM discipline for remote work.
Conduct active outbound prospecting with a focus on cold calls, complemented by emails and WhatsApp, using a consultative approach to build rapport.
Prioritize high-potential leads, overcome objections, and consistently deliver results through persistence and self-motivation.
Flash is an intelligent ecosystem of HR and financial solutions that simplifies daily work management in a single platform. They foster a creative and tech-driven environment with autonomy, learning, and real impact, embracing diversity and inclusion.
Own the cash operations queue end-to-end, managing payment queries and escalations.
Investigate payment discrepancies and perform reconciliations of customer funds.
Collaborate with internal teams and banking partners to resolve transaction issues.
A growing financial technology company focused on payments and money movement operations. It offers a fully remote and flexible working environment with a global, cross-functional team.