Customer Support Specialist I

About the Role:

• You'll be part of the founding Customer Support team in Turkey, supporting US customers and providers.
• You'll work directly with the US team to deliver exceptional experiences across multiple channels.

What You'll Do:

• Resolve provider and consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
• Manage high-volume interactions, investigate account activity, and document issues accurately.
• Partner with leadership and cross-functional teams to improve processes and systems.

Perks & Benefits:

• Monthly net salary of $1,900 plus bonus opportunities, comprehensive health insurance, and dental coverage.
• Stock options, annual retreats, professional development budget, and home office setup budget.
• Remote-first culture with a collaborative, mission-driven team.