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Responsibilities:
- Respond to users via chat and email with clarity, empathy, and expertise.
- Triage incoming issues and escalate intelligently with structured repro steps, logs, and context.
- Guide users through key workflows across our platforms and ensure SLA compliance.
Requirements:
- Native-level English (written and spoken) and US-compatible time zone.
- Weekend availability and excellent written communication skills.
- Strong customer-facing experience and comfort investigating complex multi-layer issues.
Culture:
- We operate with a written-first and public-first culture, emphasizing extreme ownership and radical transparency.
- Every team member is empowered to think, build, and lead in redefining human communication.
- This is a freelance role with remote work, requiring weekend coverage and weekday availability.
Beside
Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.