Senior Communications Manager

Why This Role Matters:

• This is a dedicated, embedded position built around a single large, global, Fortune-class client, where you are the through-line across every member-facing touchpoint.
• From campaign strategy to content execution to channel performance, you own it all: email, in-app, push, banners, print, and more.
• The work you do directly shapes how hundreds of thousands of members experience their health benefits and whether they engage with them at all.

What You'll Actually Do:

• Own the full communications through-line: Serve as the single point of accountability for all member-facing communications across every channel — email, in-app, push, banners, announcement cards, print, and internal client channels — ensuring consistency, quality, and strategic alignment at every touchpoint.
• Lead communications strategy and planning: Engage early in campaign planning to align on goals, audiences, and messaging direction before content development begins, and translate program objectives into a coherent, channel-spanning communications calendar.
• Drive client partnership: Partner with the client lead as a proactive, senior-level communications advisor — surfacing upcoming priorities, flagging known changes, sharing performance insights, and maintaining alignment with Dell's approved communication strategy and brand governance standards.

What You Bring to Our Team:

• 7+ years of communications experience with demonstrated expertise in client-facing or account-embedded roles, ideally supporting a Fortune 500 or 1000 technology company.
• Proven track record of owning communications strategy across matrixed environments, multiple channels, and high content volume simultaneously.
• Experience navigating enterprise brand governance, stakeholder review processes, and complex client approval dynamics.