- Provide fast, empathetic, and reliable customer support via chat and email.
- Triage and escalate issues with structured repro steps and context to engineering.
- Ensure SLA compliance and help absorb volume spikes during peak periods.
Beside
1 open remote positions
Beside is rebuilding the phone from the infrastructure up, making it carrier-grade and AI-native to understand and act on conversations. They operate with a written-first, public-first culture and are in a critical growth phase.