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Key Responsibilities:
- Provide exceptional support via phone and email for our health and wellness client.
- Assist customers with product, order, and subscription inquiries.
- Maintain accurate documentation and escalate complex issues as needed.
Qualifications:
- Excellent English communication and grammar.
- Experience with Zendesk and Aircall.
- Strong problem-solving and attention to detail.
About ModSquad:
- We are a remote company established in 2007.
- We work with startups and Fortune 500 brands globally.
ModSquad
ModSquad provides customer support, content moderation, and social media services to top brands globally. Since 2007, the company has been a primarily remote organization with a team supporting over 50 languages in more than 90 countries.