Customer Care Representative

About the Role:

• You'll own the full support experience across in-app chat and email, troubleshooting complex inquiries.
• You'll be a real voice for customers inside ZayZoon, surfacing patterns and flagging friction points.
• You'll bring insights to product, finance, and legal teams to shape how we build and improve.

Your Impact:

• You'll be the first point of contact for customers, providing thoughtful support and clear guidance.
• You'll troubleshoot complex or sensitive inquiries end-to-end, escalating when needed.
• You'll bring the customer perspective into the room, sharing patterns and contributing insights.

What You Bring:

• 3+ years of experience in a high-volume, fast-paced customer service environment.
• Experience juggling multiple live chats and emails, with clear communication skills.
• Sharp troubleshooting instincts and comfort with change and collaboration.