Customer Experience Associate
Benefits
Unlimited PTO
13w maternity
12w paternity
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In the first 30 days:
- Start learning your role and systems, including listening to calls and responding to emails with approval.
- Take on more advanced cases as you become familiar with the system and tools.
- Continue meeting with Culture Carriers and VPs.
In the first 60 days:
- Expand FlockOS knowledge and begin answering Inbound Sales calls.
- Increase email response volume and contribute to knowledge bases.
- Become self-sufficient in managing your queue and ongoing cases.
90 days and beyond:
- Become familiar with software and hardware to answer internal questions in Slack.
- Propose improvements for better customer experience or personal projects.
- Handle incoming chats from the website and maintain high performance standards.
Flock Safety
Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.