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Responsibilities:
- Professionally respond to inquiries via phone, email, and chat to maximize brand reputation.
- Provide service that meets compliance, quality, and productivity benchmarks.
- Apply working knowledge of insurance principles to complete end-to-end transactions.
Qualifications:
- 2+ years experience in customer service, call center, or support.
- Proven ability to resolve complex inquiries independently.
- Working knowledge of a ticket management system like Zendesk.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company match and employee ownership program.
- Various time off programs including 11 paid holidays.
Integrated Specialty Coverages
Integrated Specialty Coverages is a technology and data-driven commercial MGA and insurance wholesaler. Backed by private equity firm Onex Partners, the company is a growth-stage Insurtech with a digitally focused team.