Customer Service Representative

What you will do:

• Answer inbound calls and provide accurate, clear, and timely responses to traveler and travel advisor inquiries.
• Create cases in Salesforce to address customer needs such as documentation or policy changes.
• Serve as backup for other Customer Care functions including chat and group desk tasks.

What YOU will bring to C&F:

• Customer-centric mindset with ability to prioritize needs and deliver exceptional service.
• Sales focused skills to communicate the value of travel insurance offerings.
• Effective listening and communication skills to resolve service issues independently.

What C&F will bring to you:

• Competitive compensation package with generous 401K employer match and employee stock purchase plan.
• Excellent benefits including health, dental, vision, and tuition reimbursement.
• A dynamic work environment with volunteer opportunities and matching donation programs.