Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Serve as an expert on Flock Safety products, providing quick and high-quality assistance to customers via phone, chat, and email.
Partner with Product, Engineering, Operations, Sales, and other teams to resolve escalated situations and improve customer experience.
Contribute to the Customer Help Center and make recommendations to enhance the product network.
Flock Safety builds technology that reduces crime and protects privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.
Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.
The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.
Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
Record and segregate technical issues and product requests, routing them to the product team.
Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.
BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Troubleshoot customer issues within our applications to determine next steps.
Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
Create training documentation and knowledge articles to help deflect new cases.
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.
Own the seller support experience, handling tickets, escalations, and live event issues.
Investigate problems end-to-end across payments, shipping, and platform tools.
Provide fast, empathetic support during live selling events where answers are needed in minutes.
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.
Troubleshoot and resolve customer issues across email, SMS, phone, and video calls.
Build and maintain internal documentation and train teams on products and processes.
Collaborate cross-functionally to improve products based on customer feedback.
Podium provides AI employees for local businesses to automate conversations and drive revenue. Trusted by over 60,000 businesses, the company values customer obsession, founder mentality, zero drama, and enjoying the ride.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Lead daily operations of a Member Support team across chat, phone, email, and SMS.
Coach and develop agents through quality monitoring and weekly coaching sessions.
Handle escalated member cases and collaborate with internal teams to improve processes.
OneImaging offers a concierge radiology service with a network of over 5,000 vetted providers across 48 states, reducing imaging costs by 60-80%. The company aims to provide fair pricing and eliminate surprise bills for patients and payers.
Engage with workplace customers over voice and email to resolve shift, payment, and platform-related issues.
Navigate tools like Zendesk and the Clipboard portal to investigate cases and maintain accurate documentation.
Work cross-functionally with teams such as Billing and Account Management to ensure effective issue resolution.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces, aiming to uplift communities. Founded in 2016, they are a remote-first team of over 1,000 people, a top Y-Combinator company, profitable since 2022, and rapidly expanding in healthcare staffing.
Orchestrate incident flow by directing support requests to appropriate engineers and ensuring high-priority issues are addressed immediately.
Manage lifecycle communications by providing proactive status updates on open tickets and setting clear resolution timelines.
Monitor service health and perform statistical analysis to identify recurring support trends and improve platform stability.
Everpure is reshaping the data storage industry with innovative technology. The company has been recognized as a Great Place to Work and values growth, teamwork, and inclusion.
Respond to and resolve customer queries via email, including refunds and cancellations.
Escalate advanced queries to appropriate internal channels.
Continuously improve product knowledge and participate in team meetings.
Paddle offers digital product companies a completely different approach to payment infrastructure by acting as a Merchant of Record. The company is backed by top investors, serves over 6000 software sellers globally, and fosters a transparent, collaborative, and respectful culture.
Handle a high volume of partner inquiries via email, live chat, and phone support, resolving technical, account, billing, and product questions.
Build relationships with partners by understanding their business goals and helping them get measurable value from StreetEasy.
Serve as the voice of the partner, translating frontline insights into actionable feedback for product, operations, and sales teams.
StreetEasy is a real estate platform that helps people buy, sell, finance, and rent homes. As part of Zillow Group, it is one of the most-visited real estate platforms in the U.S., with a culture focused on innovation and inclusion.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.