Seller Support Agent
Remote regions
CanadaBenefits
6w PTO
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YOUR MISSION:
- Own the seller support experience: tickets, escalations, and moments a seller needs someone in their corner.
- Investigate and resolve payout, shipping, and live-room glitches with speed and judgment.
WHAT YOU'LL DO:
- In 0–3 months: get deep into Tilt’s operations, respond to tickets across chat and email, and learn to investigate end to end.
- In 3+ months: handle live selling events confidently, escalate to product/engineering, and spot recurring issues.
WHO YOU ARE:
- Experienced in customer or seller support at a marketplace, e-commerce, or fast-moving startup.
- Clear, warm writer who can explain tricky situations without jargon.
- Calm under pressure, organized, and happy to work weekends.
PERKS & BENEFITS:
- 29 days off, plus UK bank holidays and your birthday off.
- Share options to become a stakeholder in the company’s success.
Tilt
Tilt is building a live selling platform that helps sellers run their business through community and personality. Backed by top investors, they are a fast-growing, mission-driven startup with a focus on trust and seller success.