Seller Customer Experience Agent

Role:

• Interact with sellers with a seller-first attitude, understanding the unique needs of running a resale business.
• Resolve seller issues regarding payments, payouts, order disputes, and shipments with high quality and urgency.
• Become a deep expert in Whatnot's seller tools and policies to drive positive outcomes for the reseller community.

You:

• Active or former Whatnot seller strongly preferred with hands-on understanding of reseller operations.
• Support experience handling email and/or chat, ideally supporting sellers or merchants.
• Proactive problem-solver and process-improver with a seller's perspective.

Benefits:

• Generous Time off Policy and Health Insurance including Medical, Dental, Vision.
• Work From Home Support with home office setup allowance and monthly cell phone/internet allowance.
• 401k offering with employer match and 16 weeks paid parental leave.