Source Job

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.

Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.

• Serve as the primary point of contact for trial participants and site coordinators via phone, email, and support channels during EU business hours.
• Resolve tier-1 support issues independently while collaborating with Customer Success and Implementation teams on complex, study-specific questions.
• Contribute to refining support processes, tools, and workflows, and maintain documentation such as FAQs and knowledge base articles.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants by eliminating barriers to participation. As a small, mission-driven team, we focus on empathy, scalability, and continuous improvement to support participants and site coordinators globally.

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
• Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
• Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.

Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.

• Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions.
• Research, troubleshoot, and resolve support issues within response and resolution goals, identifying workarounds as needed.
• Maintain detailed call and email records, prioritize issues based on SLAs, and meet customer satisfaction goals monthly.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. For over 35 years, they have served 20,000 global client companies, including 30% of the Fortune 500, and foster a diverse, inclusive culture with great people practices and learning opportunities.

• Serve as primary clinician support contact for Ambience's AI documentation tools, resolving technical issues via Intercom and email with empathy.
• Diagnose and fix complex platform, EHR integration, and user configuration issues, escalating as needed to Engineering and Product teams.
• Build and maintain support resources, respond to on-call alerts, and contribute to reporting on CSAT, FCR, and handling times.

Ambience Healthcare builds an AI intelligence platform that restores humanity to healthcare by removing administrative burdens for providers. It is a fast-growing startup backed by top venture firms, ranked #1 in KLAS Research, and recognized by Fast Company and LinkedIn as a top startup in 2024 and 2025, with a high-ownership culture.

• Answering live calls, chats, and emails from clinicians and clients.
• Collaborating with internal teams to resolve roadblocks.
• Working with RCM and Engineering to address bugs and billing issues.

Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Serve as the primary technical point of contact for enterprise clients, providing prompt solutions and ensuring issues are resolved or escalated.
• Educate clients and internal users on effective tool use, best practices, and new functionality to maximize adoption.
• Propose and implement innovative workarounds or optimizations to client roadblocks using existing tools and configurations.

Aledade is a public benefit corporation that empowers independent primary care. Founded in 2014, it is now the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.

• Provide exceptional phone support with a warm, professional tone and genuine empathy.
• Solve problems in real-time, keeping customers reassured and satisfied.
• Thrive in a high-call environment while staying organized and efficient.

Mudflap provides payment products for the trucking industry, helping truckers save on fuel. Backed by top-tier investors, we are a fast-growing marketplace with a customer-obsessed culture.

• Handle and resolve customer payroll inquiries, including discrepancies and system questions.
• Respond to tickets across email and chat, meeting SLA and quality standards.
• Follow workflows and escalation paths to ensure accurate case resolution.

The company provides payroll services and operations to clients. It is a fast-growing international organization with a fully remote, asynchronous culture that values detail-oriented and motivated individuals.

• Troubleshoot technical issues across phone, email, and chat to ensure seamless candidate experiences.
• Navigate multiple software environments to identify root causes and resolve complex problems.
• Take full ownership of inquiries, driving process improvements and ensuring resolution.

Hirevue transforms how organizations discover, engage, and hire the best talent through its end-to-end hiring platform featuring video interviewing, assessments, and conversational AI. They have hosted over 70 million video interviews and 200 million chat-based candidate engagements for over 1200 customers worldwide, fostering a culture of innovation and ethical AI.

• Answer inbound calls and emails with a professional attitude, adapting communication style to each customer's situation.
• Resolve billing questions, payments, and account maintenance as the single point of contact for problem-solving.
• Troubleshoot and guide customers through WEX online platforms and mobile applications while multitasking multiple systems.

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, tailoring services to meet unique business needs.

• Onboard and train customers, helping them get the most value from DataDocks.
• Troubleshoot issues, test new features, and gather customer feedback to improve the product.
• Work closely with the team on product improvements and become the internal voice of the customer.

DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.

• Provide customer service and emergency services support for a public utility client.
• Manage incoming calls and inquiries with strong communication and multi-tasking skills.
• Work 24/7 shifts including weekends, with on-site training followed by remote work.

Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.

• Handle user inquiries across multiple channels including email and future online chats.
• Investigate incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.

Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.

• Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits.
• Ramp quickly on Miter's product, ticketing tools, and knowledge base, resolving tickets independently within weeks.
• Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.

Miter is on a mission to help construction contractors build with confidence by rebuilding core HR, finance, and operations systems using AI and embedded payments. Since launching in 2021, we've grown to thousands of customers and tens of millions in ARR, backed by top investors like Bessemer, Coatue, and Battery.

• Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
• Resolve complaints by identifying root causes and offering appropriate solutions.
• Document interactions in CRM and collaborate with internal teams to escalate issues.

The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.

• Deliver high-quality technical support and manage ticketing systems for B2B SaaS customers.
• Implement AI-driven support tools and analyze data to improve efficiency and customer experience.
• Resolve Tier 1 and Tier 2 tickets, track lifecycle, and ensure SLAs are met through cross-functional communication.

Humata Health creates frictionless prior authorization for providers and payers using AI and automation. It is a physician-led company backed by strategic healthcare investors, operating in a high-growth environment with a focus on innovation.

• Provide outstanding customer service to families over the phone, educating them about evaluation, treatment, and insurance processes.
• Accurately enter patient registration information and schedule appointments, identifying potential conflicts.
• Coordinate information between referring physicians, insurance companies, and treatment clinics, handling 40-70 calls daily.

Cranial Technologies is the only company globally dedicated to researching and treating plagiocephaly (flat head syndrome) and providing non-invasive ear shape correction. With over 300,000 babies successfully treated, they are a leader in pediatric cranial shaping and foster a compassionate, family-oriented culture.

• Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
• Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
• Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.

Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.