Source Job

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
• Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
• Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.

Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.

• Process both Global Payroll and EOR payrolls, ensuring timely and accurate calculations, filings, and reports.
• Manage Zendesk ticket queue and act as main point of contact for payroll questions from customers and stakeholders.
• Continuously improve payroll processes and maintain data integrity across all systems.

Remote is a global HR platform that helps businesses hire, pay, and manage international teams compliantly. With a fully remote team spanning 6 continents, we foster a culture of async work and innovation.

• Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits.
• Ramp quickly on Miter's product, ticketing tools, and knowledge base, resolving tickets independently within weeks.
• Develop a product specialization over time, contributing to team SLAs and handling 60-70% of assigned tickets without escalation by month two.

Miter is on a mission to help construction contractors build with confidence by rebuilding core HR, finance, and operations systems using AI and embedded payments. Since launching in 2021, we've grown to thousands of customers and tens of millions in ARR, backed by top investors like Bessemer, Coatue, and Battery.

• Answering live calls, chats, and emails from clinicians and clients.
• Collaborating with internal teams to resolve roadblocks.
• Working with RCM and Engineering to address bugs and billing issues.

Grow Therapy is a three-sided marketplace that empowers therapists, patients, and insurance payors through technology. With over $328M in funding and a $3B valuation, they have empowered thousands of therapists and hundreds of thousands of clients.

• Respond promptly to customer inquiries via phone, email, and chat, ensuring positive experiences.
• Resolve complaints by identifying root causes and offering appropriate solutions.
• Document interactions in CRM and collaborate with internal teams to escalate issues.

The company provides customer service solutions and seeks a customer support representative to join their team. They are an equal opportunity employer committed to fostering an inclusive workplace where all individuals are valued and respected.

• Act as key point of contact for resolving HR, IT, finance, and benefits-related queries across multiple regions and stakeholders.
• Provide hands-on ticketing support and subject matter expertise for employee lifecycle and service requests.
• Ensure smooth end-to-end resolution through collaboration with internal teams and external vendors.

We are a partner company managing global customer and employee support operations within a fast-paced, remote-first environment. We are a collaborative team focused on data integrity, process compliance, and timely resolution across global time zones.

• Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
• Manage case work, document interactions, and ensure accurate data entry.
• Collaborate with teams to escalate complex issues and maintain service quality.

Five Star Solutions provides customer support services for members and clients. They are committed to a diverse workforce and are an equal opportunity employer with a focus on professional service.

• Provide top-notch customer service via phone, email, and chat to Lively account holders.
• Solve complex tasks related to all Lively products with accuracy and empathy.
• Generate bug reports and handle data reconciliation through Jira.

Lively offers modern HSA and benefit solutions using user-centric design and technology. It is a remote-first company headquartered in San Francisco with employees across the US.

• Provide thoughtful, responsive support to pet owners via phone, chat, and email.
• Manage high call volumes, de-escalate difficult situations with empathy, and maintain calm while exemplifying company values.
• Document interactions accurately in CRM and meet productivity and quality targets.

Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. The company offers a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

• Manage full-cycle payroll operations across multiple countries with precision and accountability.
• Validate, reconcile, and prepare payroll inputs in partnership with internal stakeholders.
• Review third-party payroll outputs, identify discrepancies, and drive resolution.

Pax8 is the global AI and cloud marketplace for SMBs, connecting service providers and technology companies on a unified platform. With over 47,000 IT partners and 800,000 SMBs relying on them, they foster a culture of trust, collaboration, and creativity in a fast-growing, dynamic environment.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Address customer inquiries promptly and accurately within service level agreements.
• Deliver exceptional 6-star customer experience through email, phone, and social media.
• Track order statuses, resolve service issues, and collaborate with cross-functional teams.

Thuma is a bedroom lifestyle brand offering Bed Time essentials and amenities designed to celebrate life’s simple pleasures. They are a lean, quickly growing team that values integrity, collaboration, and open-mindedness.

• Manage day-to-day People Operations including payroll, benefits, leaves, and HRIS.
• Ensure multi-state compliance and administer worker's compensation programs.
• Support performance reviews and contribute to process improvement across the team.

OLIPOP is on a mission to positively impact consumer health at scale by creating a delicious, fiber-rich soda. They are a nationwide, fully remote team that values humanistic principles like empathy and integrity.

• Provide proactive, empathetic customer service and manage advanced technical issues for enterprise clients.
• Independently handle high-priority cases, escalations, and contribute to knowledge management and mentorship.
• Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives.

Applied Systems is an Insurtech company with over 40 years of experience transforming the insurance industry through innovative software and services. They are building a team that values learning and collaboration within a culture centered on values and inclusivity.

• Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
• Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
• Work night shifts in a fully remote position after one month of in-person training in São Paulo.

Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.

• Solving tickets per week across various Remote verticals.
• Maintaining productivity standards with high attention to detail and customer advocacy.
• Responding promptly to standard tickets via email and live messaging.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.

• Provide exceptional phone support with a warm, professional tone and genuine empathy.
• Solve problems in real-time, keeping customers reassured and satisfied.
• Thrive in a high-call environment while staying organized and efficient.

Mudflap provides payment products for the trucking industry, helping truckers save on fuel. Backed by top-tier investors, we are a fast-growing marketplace with a customer-obsessed culture.

• Manage a portfolio of complex customer situations and lead a team of support staff across multiple SaaS products.
• Serve as the senior escalation point for executive-level issues, drafting communications and coordinating cross-functional resolution.
• Drive operational improvements through process design, knowledge management, and performance coaching.

Cordance accelerates growth of B2B SaaS companies through acquisition and tactical guidance. It is an experienced operator with a passion for software, partnering with founders to scale businesses.

• Understand business requirements and execute SOPs for assigned programs.
• Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
• Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.

Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.

• Manage support ticket backlog and provide timely rostering support to users.
• Handle manual user additions, license assignments, and quality checks in Salesforce.
• Troubleshoot data imports and assist with demo account setup.

Wayfinder, founded at Stanford d.school, develops future-readiness curriculum for K-12 education to help students build meaningful lives. The company is a small but growing team of motivated staff committed to purpose-driven work, inclusion, and doubling its impact annually.