Source Job

US 14w maternity 14w paternity

  • Address customer inquiries promptly and accurately within service level agreements.
  • Deliver exceptional 6-star customer experience through email, phone, and social media.
  • Track order statuses, resolve service issues, and collaborate with cross-functional teams.

Communication Customer Service Shopify Collaboration

20 jobs similar to Customer Experience Associate

Jobs ranked by similarity.

US

  • Respond to customer calls, manage inquiries, and educate on products and services.
  • Handle payment processing, payment plans, and account-related tasks to enhance customer experience.
  • Maintain accurate customer information and uphold high service standards via effective communication.

Enova International is a leading financial technology company providing online financial services through its AI and machine learning-powered Colossus platform. The company serves non-prime consumers and businesses, employs thousands, and values inclusion and employee development.

US Unlimited PTO

  • Serve as a primary point of contact for teammate questions and requests, delivering a high-touch service-oriented experience.
  • Own and continuously improve the onboarding experience for new hires globally, from pre-boarding through 90-day integration.
  • Plan and execute teammate engagement initiatives, recognition programs, and employee events across a global workforce.

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to outcomes to advocacy. With over 2,000 customers and a Human-First culture, they offer stability, trust, and support so teammates can show up as themselves.

  • Provide customer service and emergency services support for a public utility client.
  • Manage incoming calls and inquiries with strong communication and multi-tasking skills.
  • Work 24/7 shifts including weekends, with on-site training followed by remote work.

Sutherland is a digital transformation company that helps clients in industries like banking, healthcare, and retail achieve greater agility and transform customer experiences. The company has been operating for over 35 years and is Great Place to Work certified, promoting a culture of advancement and employee support.

US 3w PTO

  • Take inbound calls to provide customer service and technical support.
  • Learn computer systems to process transactions and maintain customer data.
  • Educate customers on products via phone, email, and chat.

SanMar is a company that provides world-class customer service for internal and external customers. It offers a comprehensive benefits package including medical, dental, vision, 401k match, and paid leave for a large team.

US

  • Handle various types of customer inquiries via inbound calls in a high-energy environment.
  • Leverage active listening and probing questions to resolve issues and meet goals.
  • Thrive in a fast-paced, ever-changing environment with strong multitasking skills.

Sutherland is a global business process outsourcing company that provides customer service and support solutions. With thousands of employees worldwide, they foster a culture of advancement and support.

US

  • Assist residents, vendors, and property teams via phone, email, and online channels, providing timely and professional solutions.
  • Coordinate and track service requests from start to finish, scheduling appointments and ensuring timely follow-up with internal departments and suppliers.
  • Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.

Thrive Communities LLC aims to be the most trusted property management partner by delivering exceptional results and enhancing quality of life for residents. The company values responsibility and cooperation, building communities where residents feel at home and coworkers are inspired to develop their skills, with a growing team.

US

  • Coordinate the provision of services with client stakeholders regarding relocation policies and benefits.
  • Act as a liaison between global operational teams, supply chain partners, and client contacts.
  • Drive customer satisfaction through proactive communication and timely resolution of issues.

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. We strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level.

US

  • Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
  • Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
  • Collaborate with other departments to streamline workflows and enhance the overall therapist experience.

BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.

$18–$22/hr
US

  • Deliver exceptional customer service while supporting customers throughout their shopping journey.
  • Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
  • Master all operational procedures to ensure efficient and accurate support.

Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.

US 40w PTO

  • Provide first-contact resolution for customer issues including encryption support, account lockouts, and account provisioning.
  • Triage and escalate service requests to appropriate second or third-tier support teams while maintaining accurate records.
  • Collaborate with teammates using approved platforms like MS Teams and Jira, and contribute to the knowledge base.

OHSU (Oregon Health & Science University) is a public academic health center dedicated to patient care, groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it operates a system of hospitals and clinics across Oregon and Southwest Washington, fostering an inclusive and anti-racist culture.

US

  • Embrace the freedom to work from home and tailor your schedule to fit your lifestyle.
  • Join a nurturing community that values work-life harmony and provides support to thrive.
  • Access mentorship opportunities from experienced leaders dedicated to helping you succeed.

Global Elite Empire Consultants is a third-party recruiter, not an insurance agency. It is a supportive community with a focus on work-life harmony and mentorship for professional growth.

US 4w PTO

  • Manage inbox for Contact Center inquiries including same-day schedule changes and absence management.
  • Perform intraday management to optimize coverage and adjust schedules in real-time for key performance indicators.
  • Collect and analyze staffing data to identify trends and recommend improvements for workforce optimization.

Trupanion is a leading provider of medical insurance for cats and dogs in North America. The company offers a collaborative, casual, and pet-friendly environment.

$53,592–$115,300/yr

  • Personally engage customers to resolve issues impacting account growth or retention.
  • Respond to customer inquiries via phone, email, and web with courtesy.
  • Contact patients and physicians to explain costs and obtain missing billing information.

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.

Global

  • Manage inbound client communications and ensure a consistent, high-quality customer experience.
  • Conduct consultative conversations to understand client needs, goals, and concerns.
  • Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US Canada

  • Handle a high volume of inbound calls while maintaining strong service levels.
  • Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
  • Resolve customer issues or route inquiries to the appropriate department when needed.

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services. The company is a medium-sized organization with a collaborative and supportive team environment, driven by values of Commitment, Accountability, Results-Driven, and Excellence.

US

  • Serve as the primary financial and billing contact for caregivers during the onboarding process into behavioral health services.
  • Explain insurance benefits, coverage details, and estimated out-of-pocket costs in a clear and compassionate manner.
  • Respond to initial billing, insurance, and payment-related questions, escalating complex inquiries to appropriate insurance providers or internal teams.

Jobgether helps partner companies find candidates for their open positions. They use an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements.

US

  • Work from the comfort of your own home with a fully remote position.
  • Set your own hours with a flexible schedule.
  • Gain access to a supportive community of over 30,000 therapists.

BetterHelp is one of the world’s largest online therapy platforms, focusing on client care while handling administrative tasks. They provide a space where mental health professionals can focus on their expertise without the overhead.

$35,250–$89,250/yr
Global Unlimited PTO 16w maternity

  • Provide delightful support to Employees and Clients re: Benefits in multiple areas.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams and encourage every member of the team to bring their talents, experiences and culture to the table.

$44,000–$44,000/yr
US 12w maternity 2w paternity

  • Serve as a primary support liaison between home office teams and field sales representatives, ensuring clear and timely communication.
  • Coach and train Area Directors on company processes, systems, and best practices through phone and virtual sessions.
  • Respond to a high volume of inquiries, concerns, and operational questions from both internal teams and clients via phone and email.

Jobgether uses an AI-powered matching process. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

  • Converse virtually with clients, weaving financial strategies that empower.
  • Cultivate client bonds that stand the test of time.
  • Work alongside a dynamic remote team where collaboration is the heartbeat of success.

Global Elite Empire Consultants connects clients with personalized benefits solutions. They offer a virtual, team-oriented environment with rapid growth opportunities and comprehensive training.