About the Role:
- Support customers throughout their shopping journey, delivering warm, personalized service across email and chat.
- Thrive in a dynamic environment, enjoy connecting with customers, and take pride in creating a seamless, detail-oriented experience.
- There will also be opportunities to flex up hours during key moments in the business.
Key Responsibilities:
- Deliver exceptional customer service while supporting customers throughout their shopping journey
- Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
- Master all operational procedures to ensure efficient and accurate support.
Who You Are:
- A warm, welcoming presence who genuinely enjoys connecting with others
- Naturally empathetic and gracious, bringing care to every interaction
- Adaptable and able to balance multiple priorities with ease
Margaux
Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.