Source Job

• Personally engage customers to resolve issues impacting account growth or retention.
• Respond to customer inquiries via phone, email, and web with courtesy.
• Contact patients and physicians to explain costs and obtain missing billing information.

BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. With over 700 employees, they were named one of America's Best Startup Employers for 2025 and are Great Place to Work certified.

• Accurately process patient payments and maintain payment plans.
• Interpret claim notes and update insurance information.
• Educate patients on billing concepts and resolve issues.

They support patients with payment processing, billing education, insurance verification, and claims-related inquiries. They are hiring empathetic, accurate, and compliant service providers while navigating healthcare billing systems and policies.

• Respond to customer inquiries through written and verbal communication.
• Record client payments within all reporting systems.
• Resolve client account discrepancies between systems.

Subsplash provides an ultimate engagement platform for churches, Christian ministries, non-profits, and businesses around the world, serving 14,000+ clients. The company has 280+ mission-driven people and has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.

• Performs customer service activities handling various self-pay and insurance billing and collection inquiries.
• Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints.
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate systems.

Trinity Health is a large not-for-profit, faith-based healthcare system. They have 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states, with a focus on compassionate, person-centered care.

• Input and update data accurately on computer billing systems to ensure proper processing.
• Handle patient inquiries regarding insurance, credit, and billing issues, while reviewing and mailing monthly statements.
• File electronic claims, follow up on litigation cases, and manage accounts receivable by billing insurance and making collection calls.

Munson Healthcare is northern Michigan's largest healthcare system, providing award-winning community hospital services across 29 counties. The organization fosters a culture of excellence, teamwork, positivity, and creativity, with a strong commitment to creating exceptional experiences for both patients and employees.

• Serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guidance.
• Conduct initial phone assessments to understand client needs and use active listening to build rapport with families.
• Accurately document all interactions in Salesforce CRM and coordinate with internal teams to ensure seamless care transitions.

Embark Behavioral Health provides behavioral health treatment programs, offering hope and healing to families. It is an organization committed to diversity and enriching therapeutic experiences for its community.

• Prepare and submit insurance claims for home infusion services.
• Verify prescription reimbursement data and ensure documentation aligns with billed services.
• Address billing inquiries, resolve discrepancies, and stay current on billing regulations.

LUX Infusion reimagines infusion care with a human-centric approach. They are a clinician-led, U.S.-based organization committed to inclusion, diversity, equity, and advancement.

• Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
• Manage high-complexity insurance workflows and inbound support requests to collect documentation.
• Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.

Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.

• Complete billing tasks daily; ensure minimal write off of reimbursement dollars.
• Submit clean claims timely and appropriately to various insurance companies; complete submissions electronically or by paper according to payor guidelines.
• Research, correct, and resubmit rejected and denied claims.

Enhabit Home Health & Hospice provides in-home healthcare services. They are an equal opportunity employer committed to a collaborative and respectful work environment that supports, encourages, and motivates all individuals.

• Lead the resolution of complex financial and benefits billing escalations to ensure accurate member financial tracking.
• Perform root-cause analysis on multi-system issues, coordinate corrective actions, and reconcile claims data across platforms.
• Act as the primary bridge between internal and external teams to clarify issues and expedite resolutions while communicating clearly with members.

Maven Clinic is the world's largest virtual clinic for women and families, providing clinical, emotional, and financial support through its digital platform across fertility, maternity, parenting, and menopause care. It is an award-winning, mission-driven company trusted by over 2,000 employers and health plans, with a culture recognized for innovation and as a great place to work.

• You'll spend your day reaching out to health plan members.
• You'll guide them toward scheduling their care assessments, and giving them the encouragement they need to take that next step.
• You'll be the reason someone gets the care they deserve.

Carenet Health turns everyday conversations into meaningful connections that help people take charge of their health. The company values expertise and dedication, fostering a supportive environment for its team members.

• Onboard teams to train their entire RCM staff on billing best practices.
• Provide reporting training, particularly in the areas of accrual accounting and AR.
• Establish and nurture relationships with client stakeholders and billing personnel.

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, teams, and patients. As the fastest growing company in the therapy EMR space, they are looking to bring on a Senior Billing Success Manager.

• Appeal, rebill, and resolve open, underpaid, or unpaid medical claims accurately and with supporting documentation.
• Maintain and update payor billing guidelines, fee schedules, and detailed account receivable documentation.
• Review and resolve incoming correspondence, payor calls, and payments while reporting denial trends to leadership.

Air Methods provides air medical transport services. The company is an equal opportunity employer committed to industry regulations and collaboration.

• Answers incoming calls and resolves customer requests using Denver Health policies.
• Screens and identifies customer requirements to take appropriate action.
• Collects demographic, medical complaint, and insurance information for patient care.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system and 10 family health centers.

• Enjoy making outbound calls and reaching out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
• Make welcome calls and assist members and patients with benefits and insurance information

Carenet Health pioneers advancements in healthcare consumer experience. They interact with 1 in 3 Americans every day, delivering positive experiences and improving outcomes with human touch and data-driven technology.

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
• Communicates with team members regarding schedule additions/changes.
• Communicates with hospital staff and/or doctors regarding schedule additions/changes.

ForTec is an industry leader in improving patient health and healthcare by delivering innovative surgical laser technology to hospitals and healthcare professionals completely on demand. Present in more than 40 states, physicians enjoy the latest generation of surgical technologies from certified medical device manufacturers through our pay-per-use model.

• Monitor customer accounts daily and contact customers to secure timely payments for aged receivables.
• Handle inbound AR-related calls, billing inquiries, and research/resolve service and parts billing issues.
• Maintain accurate records and reports while responding to internal and external inquiries within service-level timelines.

Lithia & Driveway is the largest automotive retailer in North America, operating hundreds of store locations while providing vehicle purchase, financing, and online sales services. As a Fortune 500 company listed on the NYSE, they emphasize entrepreneurial leadership and a customer-centric culture focused on delivering 'Auto Done Easy' experiences.

• Communicate with patients via phone, email and text messaging.
• Verify insurance and confirm appointment details.
• Collaborate with internal teams to support a seamless patient experience.

Metro Vein Centers specializes in state-of-the-art vein treatments, with a mission to improve people’s quality of life. With over 60 clinics across 7 states and a Net Promoter Score (NPS) of 93, they deliver compassionate, results-driven care.

• Act as the first contact for new patients, discussing services with a supportive approach and coordinating patient/provider matching.
• Conduct insurance eligibility verification and update patient charts with benefit information like copay and deductible.
• Manage patient intake via phone, email, and text, schedule evaluations, and handle tasks like waitlist management and processing referrals.

Rivia Mind is a psychiatrist-owned mental health practice providing compassionate, science-based care through virtual and hybrid appointments across multiple US states. The company cultivates a collegial, growth-oriented culture rooted in shared values, curiosity, and authentic connection.

• Conducting collection activity on appealed claims by contacting government agencies and third party payers.
• Requesting additional information from Patients, Medical Records, and others as needed.
• Reviewing contracts and identifying billing or coding issues and requesting re-bills, secondary billing, or corrected bills as needed.

Sutherland helps strengthen brands by improving customer experiences. They're a global company with nearly 40,000 employees across over 100 countries, focusing on customer care and delivering extraordinary service.